Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)
Q. How do Pre-Orders work?
Please see this page for orders containing Pre-Orders, and combinations of In stock and Pre-Orders:
https://loosechangecoins.com.au/pages/pre-orders
Q. How do I get my coins or banknotes graded?
A. Grading coins at present is only available via third parties such as PCGS and NGC. These companies are internationally based and require member ship to submit coins or banknotes for grading.
There are multiple PCGS Australian Authorised Dealers in Australia who can also assist with this process, and have access to better rates,  and offer a "one stop shop" service.
Please use the below link to locate one near you:
https://www.pcgs.com/dealers
Please use the below links to get further information on these services directly from these 2 companies:
PCGS:
https://www.pcgs.com/services
NGC:
https://www.ngccoin.com/submit/services-fees/ngc/

Q. How long does it take to process our order? Do you email me when my order is dispatched?
A. Loose Change Coins processes orders daily Monday to Friday, with orders received after 11am processed the next business day. Postage occurs on the above days at around 12pm. If you have not received and order confirmation after placing your order, please check your spam/junk folder as these may have been incorrectly filtered. Please ensure that you have also provided the correct email address.
The order process is designed to keep you updated via email, with order confirmation, tracking details, and other notifications going out to the provided email address. Should you have any concerns, please feel free to send us an Email as this is the fastest way to resolve any issues.

Q. Can you assist with valuing my collection? Do you buy collections?
A. The process of evaluating a collection (large or small) can take quite a bit of time, and requires information on the individual items and often photos.
So to effectively evaluate your collection, I require at the bare minimum a list of each item you are looking to sell (a spreadsheet for example). I can then get back to you with a request for further information.
Individual or multiples of coins will require clear photos of the Obverse and Reverse to properly determine what (if any) value they may have.
Please do not reach out over the phone to ask me what a coin is worth, as without having clear images of the coin and/or a list of items, I am unable to offer an accurate appraisal.

Q. Is pick up available?
A. Loose Change Coins is currently an online only vendor. Collection may be arrange via appointment which must be organised via email. We have no store to visit and as such these appointments are crucial to avoiding disappointment.

Q. What happens if my order is lost or damaged in transit?
A. Items are all packaged with safe delivery in mind, though should the worst occur, we offer insurance on all items for damage, loss, or theft after delivery. 
Should the worst occur, please reach out and we are always happy to assist with a resolution to an issue.

Q. How much does postage cost within Australia?
Postage starts from $2.95 and goes to a maximum of $19.15 for Express postage with Signature on Delivery for large orders. For orders over $450.00, postage reverts to the smallest rate for both Standard ($9.30) and Express ($12.30) postage options. These prices may change due to Australia Post's current rates.

Q. How long will my order take to arrive?
A. Under optimal conditions, some orders can arrive the next business day. Though typically within 4-5 business days.
With the current situation of multiple State lockdowns, social distancing, and staff under quarantine, please allow up to 2-3 weeks for orders to be delivered.
All order can be tracked via the Australia Post tracking service using the tracking number proved in your shipping confirmation email.
https://auspost.com.au/