Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)
Q. Is pick up available? Where is your store?
A. Loose Change Coins is currently an online only vendor. We have no store to visit and at present do not have facilities for collection.
Q. Can I cancel my order?
A. Please see our Returns and Cancellation Policy for more information:
Q. How do Pre-Orders work?
A. Please see our Pre-Orders, page for for more information:
Q. How do I get my coins or banknotes graded?
A. Grading coins at present is only available via third parties such as PCGS and NGC. These companies are internationally based and require membership to submit coins or banknotes for grading.
There are multiple PCGS Australian Authorised Dealers in Australia who can also assist with this process, and have access to better rates, and offer a "one stop shop" service.
Please use the below link to locate one near you:
Please use the below links to get further information on these services directly from these two companies:

Q. How long does it take to process our order? Do you email me when my order is dispatched?
A. Loose Change Coins processes orders daily Monday to Friday, with orders received after 11am processed the next business day. Postage occurs on the above days at around 12pm. If you have not received an order confirmation after placing your order, please check your spam/junk folder as these may have been incorrectly filtered. Please ensure that you have also provided the correct email address.
The order process is designed to keep you updated via email, with order confirmation, tracking details, and other notifications going out to the provided email address. Should you have any concerns, please feel free to send us an Email as this is the fastest way to resolve any issues.

Q. What happens if my order is lost or damaged in transit?
A. Items are all packaged with safe delivery in mind, though should the worst occur, we offer insurance on all items for damage, loss, or theft after delivery. 
Should the worst occur, please reach out, we are always happy to assist with a resolution.

Q. How much does postage cost within Australia?
Postage starts from $3.50 and will vary depending on the type of postage requested (Express postage, Signature on Delivery). For orders over $450.00, postage reverts to the cheapest rate for both Standard and Express postage options. These prices may change in line with Australia Post's current rates.
Please use Australia Post's postage calculator for a more accurate figure: 

Q. How long will my order take to arrive?
A. Under optimal conditions, some orders can arrive the next business day. Though typically within 4-5 business days.
All orders can be tracked via the Australia Post tracking service using the tracking number proved in your shipping confirmation email.