Frequently Asked Questions (FAQ)

Q: Is pick up available? Where is your store?

A: Loose Change Coins is an online-only vendor. We do not have a physical store for visits or offer collection options.

Q: Can I cancel my order?

A: Please refer to our Returns and Cancellation Policy for detailed information.

Q: How do Pre-Orders work?

A: Our Pre-Orders policy provides comprehensive information on how pre-orders are handled.

Q: How do I get my coins or banknotes graded?

A: Grading services are currently offered exclusively by third-party companies like PCGS and NGC. These are international organisations that require membership for coin or banknote submissions. However, there are several PCGS Australian Authorised Dealers throughout Australia who can facilitate the process, offer competitive rates, and provide a convenient "one-stop shop" service. You can find a dealer near you using this link: https://www.pcgs.com/dealers.

For additional information on these grading services, you can visit the following links:

• PCGS: https://www.pcgs.com/services
• NGC: https://www.ngccoin.com/submit/services-fees/ngc/

Q: Do you offer Lay-buy?

A: Loose Change Coins does not currently have a lay-buy option. However, we do provide "Buy Now Pay Later" services like Afterpay for your convenience.

Q: How long does it take to process my order? Do you email me when my order is dispatched?

A: Loose Change Coins processes orders daily from Monday to Friday. Orders placed after 11 a.m. are processed the following business day. Postage typically occurs around 12 p.m. on these days. If you haven't received an order confirmation, please check your spam/junk folder. Make sure you've provided the correct email address.

Throughout the order process, you'll receive updates via email, including order confirmation, tracking details, and other notifications. If you have any concerns, feel free to contact us.

Q: What happens if my order is lost or damaged in transit?

A: We carefully package all items for safe delivery. In the unlikely event of damage, loss, or theft after delivery, please reach out, and we'll be happy to help resolve the situation.

Q: How much does postage cost within Australia?

A: You can use the Australia Post postage calculator for an estimated cost: https://auspost.com.au/

Q: How long will my order take to arrive?

A: Under ideal circumstances, some orders may arrive the next business day. However, typical delivery times are within 4-5 business days. You can track your order using the Australia Post tracking service with the tracking number provided in your shipping confirmation email.

Uncirculated Coins:

The Royal Australian Mint defines uncirculated coins as coins that have not been distributed or used as currency.

Please note that even though many of our uncirculated coins come from mint rolls or bank bags and may be certified as uncirculated, they may still have minor marks, dents, scratches, or bag marks due to the minting process.

To understand this process better, please watch this video: https://youtu.be/1u3upZG4toE

Mint Sets and Other Mint Products:

Uncirculated coins are mass-produced like circulating coins, but to a higher standard. However, they can still have minor imperfections. Please consider this before purchasing, as refunds, exchanges, or returns will not be accepted for this reason.