RETURNS and CANCELLATIONS POLICY
An issue or problem with your purchase? Please get in contact with us as soon as you receive your purchase, and we will do our best to find a solution.
Please choose carefully!
Cancellations due to change of mind (buyer's remorse, budgetary issues) or accidental purchases are not offered, though may be given at our discretion.
Should a cancellation be offered, refunds will be subject to an administration fee.
Shipping Protection is not refundable once purchased.
Cancellations/alterations may be considered (at the discretion of Loose Change Coins) please notify us as quickly as possible.
Please keep in mind that an adminstration fee of up to 10% may be applied to any orders cancelled/altered or returns received that do not fall under the Consumer Guarantee listed below.
Returns/Refunds are accepted as per Australian Consumer Law.
"If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor".
Please read more about Australian Consumer Law at:
Returns must be received in the same condition they were posted in, with all packaging and contents that formed part of the original purchase.
Please ensure that returned goods are packaged thoughtfully with safe transit through the postal system in mind.
All decisions made outside of Australian Consumer Law are at the discretion of Loose Change Coins, and our decision is final.
Though many these coins have been certified as uncirculated, or come from a Mint Roll, or Bank Bag this does not mean they will be free of marks/dents/scratches/bag marks.
Please watch this video for a better understanding of the process and why even uncirculated coins may have the above.
On the Note of Mint Sets (Proof or Uncirculated)
Uncirculated coins are minted using the same mass production techniques as circulating coins, though struck to a higher standard, they can still carry detracting marks.
Please consider this before your purchase, as refunds, exchanges, or returns will not be considered for this reason.
By completing a purchase at Loose Change Coins, you unconditionally agree to these conditions and those laid out in the Legal Terms at the following page:
Loose Change Coins.