Cancellation policy
An issue or problem with your purchase? Please get in contact with us as soon as you receive your purchase, and we will do our best to find a fair solution.
Please choose carefully!
Order & Purchase Option Cancellations
Cancellations due to change of mind (buyer's remorse, budgetary changes) or accidental purchases are not legally required under Australian Consumer Law and are granted strictly at the discretion of Loose Change Coins.
Should a discretionary cancellation or non-statutory return be approved, refunds will be subject to a fixed 10% administration fee to cover non-refundable merchant processing fees and administrative handling costs.
Returns & Australian Consumer Law
Returns and refunds are accepted strictly as per Australian Consumer Law (ACL):
"If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor."
Learn more about your statutory consumer rights via the ACCC Website.
- Return Conditions: Items must be returned in the same condition as received, including all original packaging, certificates, and accessories.
- Safe Transit: Returned goods must be packaged securely for transit (e.g., padded mailers or boxes). We cannot process change-of-mind refunds for items damaged in transit due to inadequate packaging.
- Final Discretion: All remedy decisions made outside of mandatory Australian Consumer Law guarantees remain at the sole discretion of Loose Change Coins.
Uncirculated Coins & Mint Products
Definition by the Royal Australian Mint: An uncirculated coin is a coin that has not been distributed or used as currency (RAM Glossary).
Although these coins are certified as uncirculated or sourced directly from Mint Rolls, Mint Sets, or Bank Bags, they are mass-produced items and may feature surface marks, minor scratches, contact lines, or "bag marks" from the minting and machine-handling process.
For a detailed video explaining why uncirculated coins carry these natural manufacturing characteristics, watch the process video here.
By purchasing, you acknowledge that minor industry-standard bag marks or surface imperfections on uncirculated products do not constitute a "major failure" under the ACL, and refunds, exchanges, or returns will not be offered for this reason.
Regards,
Loose Change Coins